1. Acceptance of these terms
By creating a workspace, signing in, or using Contact in any way, you agree to these Terms and Conditions and to our Privacy Policy. If you use Contact on behalf of an organization, you confirm that you have authority to bind that organization to these terms. If you do not agree, do not use the service.
2. Eligibility
You must be able to enter into a binding contract to use Contact. The service is not intended for children. You are responsible for complying with all laws that apply to you and to the forms you operate.
3. Account security
Keep your account credentials secure and do not share your administrator access. You are responsible for all activity under your account. Public form keys are designed to be embedded in frontend code; administrator credentials and integration secrets are not, and must never be placed in browser code or public repositories. Notify us promptly if you believe your account has been compromised.
4. Acceptable use
You must not use Contact to:
- send spam or unsolicited messages;
- conduct phishing, fraud, or social engineering;
- distribute malware or malicious content;
- collect data unlawfully or without the required notices and consent;
- bypass access controls, rate limits, or other protections;
- infringe the rights of others, or violate any applicable law.
Send automated messages only to recipients you are authorized to contact.
5. Form owner responsibilities
You are responsible for the forms you create: their field schema, allowed origins, recipient settings, message templates, and the notices shown to visitors. You are also responsible for the accuracy of the destinations you configure and for keeping your integration credentials valid and secure.
6. Visitor notices and consent
If your form collects personal data, you must provide appropriate notices to your visitors and obtain any consent required by law. You must tell visitors what you collect, why you collect it, who it will be shared with, and how long you keep it. You must not use Contact to collect data you are not authorized to collect.
7. Integrations and provider charges
You are responsible for any third-party accounts, credentials, permissions, and charges associated with the services you connect (for example email, SMS, Slack, Discord, or webhook providers). An accepted submission confirms receipt by Contact; it does not guarantee that an email, SMS, or webhook has reached its destination. Delivery may fail or be retried, and provider fees are your responsibility.
8. File uploads
File uploads are subject to the size, count, and type limits configured for your workspace and form. You must not allow uploads of unlawful, infringing, or malicious content. Uploaded files are stored in object storage and are deleted according to the retention settings described in the Privacy Policy. Keep your own copies of any file you need to retain.
9. Intellectual property
Contact, including its software, design, and documentation, is owned by us or our licensors and is protected by applicable law. You retain ownership of the content you submit and the data collected through your forms. You grant us the limited rights needed to operate the service on your behalf.
10. Availability and usage limits
Availability, usage limits, and retention depend on your service configuration. The service may change, and we may impose reasonable limits to protect its stability. We do not guarantee uninterrupted or error-free operation. Keep your own copies of information you need to retain.
11. Termination and suspension
You may stop using the service at any time. We may suspend or terminate access if you violate these terms, if required by law, or to protect the service or other users. On termination, your right to use the service ends, and we may delete data in line with the Privacy Policy.
12. Disclaimer and limitation of liability
The service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. To the maximum extent permitted by law, we are not liable for data loss, data breach or unauthorized access caused by events beyond our reasonable control, including third-party outages and tenant-side misconfiguration such as leaked keys or webhook endpoints. Users should keep their own backups.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the amount you paid us for the service in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
13. Indemnity
You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your use of the service, your forms and their content, your violation of these terms, or your violation of any law or third-party right.
14. Governing law and disputes
These terms are governed by the laws of Nepal. The courts of Nepal have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections that apply. Before starting formal proceedings, please contact us so we can try to resolve the matter informally.
15. Changes to these terms
We may update these terms from time to time. When we make material changes we will update the version number and “Last updated” date above and, where required, ask you to re-accept the terms on your next sign-in. Continued use after an update means you accept the revised terms.
16. Contact
For questions about these terms or to raise a dispute, email legal@kirandhakal.me or use our contact page. Contact is operated by Kiran Dhakal.